To our valued clients,
In light of the rapidly changing environment we are currently experiencing with the Coronavirus pandemic, here is an update of the changes we’ve put in place to ensure the wellbeing of our team and our clients to help do our bit to slow the spread of the virus.
Our primary focus is ensuring the safety and wellbeing of our team and clients and ensuring we can continue to provide essential care for your pets.
The Australian Government has listed veterinary services as essential. We are monitoring the situation daily and adjusting how we operate accordingly. We remain open at the same operating hours and are continuing business as usual with some changes to how you visit us.
We have moved to non-contact consulting. What does this mean?
In order to adhere to government social distancing guidelines, our veterinary services will temporarily be via a drop-off /pick-up service and via video and phone consulting.
Please call us on arrival to the clinic and wait outside with your pet or in your car. Our nurses will take your pet through to our vet, who will then call you while examining your pet. Please adhere to social distancing recommendations and stay 1.5m apart from others while waiting.
Please avoid paying with cash and use tap-n-go. We can take over the phone payments for consultations, surgery, food and medication.
We also provide Zip-Pay for interest-free payments.
We have lifted our health and hygiene standards even higher to keep our team and clients safe together with other precautionary measures:
- Regularly disinfecting public areas and toilets including handles, chair surfaces, phones, computers, reception bench area and front door throughout the day.
- Hand sanitiser is available throughout the clinic.
- After each consultation, the consultation room and equipment is cleaned with disinfectant.
- A strict wellness policy, employees must stay home if they are showing any signs of illness.
- We’ve placed posters around the clinic to remind people of good hygiene.
- We are not shaking hands, give us a wave instead!
There are several areas we are asking for help from our clients; they are:
- If you have recently returned from overseas travel, have cold and flu symptoms, or are self-isolating in line with Australian Government guidelines, please don’t visit the clinic. If your pet needs urgent assistance, please call us to discuss options. We now have video consultations as an option for clients who are affected by COVID-19.
- Social distancing - We are enforcing social distancing at the clinic and maintaining a safe distance of 1.5m between each other. Please respect this when visiting the clinic and keep a safe distance.
- Upon arrival - DO NOT ENTER please wait outside or in your car and call the clinic to check in and await instructions. Once we are ready to see you, we will text or call you to arrange seeing your pet.
- Seeing your pet - We are now performing non-contact consultations. Meaning we'll video call you from the consult room with your pet while you wait in the comfort of your car.
- Call ahead and pay over the phone with our secure payment system for food and medication pts so we can prepare these for you
- If you are running late, please let us know in advance so we can manage this.
- Please use contactless payment methods (pay pass or pay over the phone) and not with cash.
We are committed to providing options to assist the elderly, immuno compromised and those in isolation.
- Please contact us if your pet requires veterinary care, food or medication
- We are now able to deliver food and repeat medication to your home rather than you coming into the clinic. This is a free service for Total Wellness Plan members and $7 if not a member. Please contact us to discuss this service.
- We are now able to provide veterinary advice via video consult if you are unable to visit the clinic. Enjoy peace of mind for the care of your pet. Find out more here >
Can your pet catch COVID-19?
There is no evidence that companion animals including pets can spread COVID-19. For the latest information on this please visit the Australian Veterinary Association (AVA) webpage here >
Should your pet develop an unexplained illness, please phone us.
If you are well and have an appointment for your pet, please continue to contact us it’s important you keep up with your pet’s health regime.
We’re here when you need us and we wish you and your family well.
From the team at Vetwest