To our valued clients,
Our primary focus remains ensuring the safety and wellbeing of our team and clients and ensuring we can continue to provide quality care for your pets.
We remain open at the same operating hours and are continuing business as usual with some changes to how you visit us.
We have moved to reduced-contact consulting. What does this mean?
Our aim is to continue to provide veterinary care for your pets while reducing the risk and spread of COVID-19. In order to adhere to government social distancing guidelines, we are limiting the number of people in waiting areas and keeping safe distances between each other in the consult rooms.
To manage numbers in the clinic, please pay attention to notices at the front of the clinic when you visit us. You may be asked to call us on arrival and wait for instructions from our team, however at most clinics you are permitted to enter the clinic if it complies with our number restrictions. Please adhere to social distancing recommendations and stay 1.5m apart from others while waiting.
Please avoid paying with cash and use tap-n-go. We can take over the phone payments for consultations, surgery, food and medication. We also provide Zip-Pay for interest-free payments.
Our strict health and hygiene standards remain high to keep our team and clients safe together with other precautionary measures:
- Regularly disinfecting public areas and toilets including handles, chair surfaces, phones, computers, reception bench area and front door throughout the day.
- Hand sanitiser is available throughout the clinic.
- After each consultation, the consultation room and equipment is cleaned with disinfectant.
- A strict wellness policy, employees must stay home if they are showing any signs of illness.
- We’ve placed posters around the clinic to remind people of good hygiene.
- We are not shaking hands, give us a wave instead!
There are several areas we are asking for help from our clients; they are:
- If you have recently returned from overseas travel, have cold and flu symptoms, or are self-isolating in line with Australian Government guidelines, please don’t visit the clinic. If your pet needs urgent assistance, please call us to discuss options. We have video consultations as an option for clients who require this option.
- Social distancing - We are enforcing social distancing at the clinic and maintaining a safe distance of 1.5m between each other. Please respect this when visiting the clinic and keep a safe distance.
- Upon arrival - please follow the instructions at the entry of the clinic. You may be asked to call the clinic to check in and await instructions or please enter if it will not exceed the maximum customer limit.
- Seeing your pet - We are keeping a safe distance in the reception and consult rooms.
- Call ahead and pay over the phone with our secure payment system for food and medication pts so we can prepare these for you
- If you are running late, please let us know in advance so we can manage this.
- Please use contactless payment methods (pay pass or pay over the phone) and not with cash.
We have paused free services - As we work through a very busy and challenging time in the clinics, we are temporarily pausing our free services including nail clipping in order to best care for our patients with immediate health concerns. Thank you for understanding and we will resume this free service when things start to settle down!
If you are concerned about the health of your pet please continue to contact us www.vetwest.com.au/contact
We are committed to providing options to assist the elderly, immunocompromised and those in isolation.
- Please contact us if your pet requires veterinary care, food or medication
- We are able to deliver food and repeat medication to your home rather than you coming into the clinic. This is a free service for Total Wellness Plan members and $7 if not a member. Please contact us to discuss this service.
- We are able to provide veterinary advice via video consult if you are unable to visit the clinic. Enjoy peace of mind for the care of your pet. Find out more here >
Can your pet catch COVID-19?
There is no evidence that companion animals including pets can spread COVID-19. For the latest information on this please visit the Australian Veterinary Association (AVA) webpage here >
Should your pet develop an unexplained illness, please phone us.
If you are well and have an appointment for your pet, please continue to contact us it’s important you keep up with your pet’s health regime.
We’re here when you need us and we wish you and your family well.
From the team at Vetwest