Frequently Asked Questions

How do I receive my products?^

Monthly parasite control products (flea control, intestinal wormers and heartworm prevention if included in your plan) will be posted to you, timed to arrive on the working day before your pet is due for treatment each month. For injections (annual vaccination and heartworm prevention injection) you will need to visit the hospital with your pet. We will send you a reminder when these are due.

 

How often can I visit the veterinarian at no charge?^

Unlimited free primary consultations are included in our Classic plans so if you choose this option, you can visit as many times as you like throughout the year. If you feel your pet is unwell or have any questions about their health, you can simply phone one of our clinics for an appointment. *A primary consultation is the first presentation of a new problem and does not include revisit fees for an existing condition.

 

What if my pet's condition requires subsequent visits?^

Subsequent visits for the same condition are subject to a revisit fee, however patients covered by either a Classic or Essentials Total Wellness Plan will receive a 10% off this fee. Revisits will only be advised when considered necessary and in the best interest of your pet.

 

How much does it cost?^

Please click here to visit pricing details.

 

What products are included?^

Activyl®
Spot-On flea control for cats and dogs

Checking your pet's dose
Manufacturer's Website
Checking your pet's dose
Manufacturer's Website
Checking your pet's dose
Manufacturer's Website

Popantel®
Allwormer for large dogs

Checking your pet's dose
Manufacturer's Website

Popantel®
Tapewormer for cats

Checking your pet's dose
Manufacturer's Website

Note on Activyl Application -  Your pet should not be allowed to swim or be shampooed within 48 hours after treatment. See the Activyl website for more FAQs.

Vaccinations

We use premium vaccines to provide optimal protection for your pet.
For Dogs a C5 Vaccination - to protect against, Distemper, Hepatitis, Parvovirus, Parainfluenza (Kennel cough - viral), Bordatella bronchisepta (Kennel cough - bacterial) For Cats a F5 Vaccination - to protect against Panleucopaenia (Feline enteritis), Rhinotracheitis (Feline herpes virus), Calicivirus (Cat flu), Chlamydophila (Chlamydia), Leukaemia

 

Can I use different products to those selected in the Wellness Plan by Vetwest?^

We have selected our Wellness Plan products with your pet's optimum health care in mind. Our selection enables us to provide the best health care possible at the most affordable price for you, therefore we are not able to substitute a different product.

 

My pet is a puppy or kitten. Does the Total Wellness Plan cover for their initial vaccinations?^

The Total Wellness Plan includes one vaccination per year. Any additional puppy and kitten booster vaccinations are not included.

 

Can I use my Total Wellness Plan at any Vetwest Animal Hospital^

Your Total Wellness Plan can be used at any Vetwest Animal Hospital in Western Australia. This also means if your usual Vetwest Animal Hospital is closed at anytime such as Sundays and after hours you can visit our other hospitals who have extended hours. For opening hours and locations visit this link

 

I'm interested and want to enrol, what next?^

Drop in to one of our practices to complete an enrolment form. You will then receive any treatments that are currently required and your program will be outlined.

 

How does payment by monthly instalments work?^

Our monthly payment plan option offers an easy way to budget for your pet's wellness care. We will direct debit your bank account on a monthly basis commencing from the date of your agreement. Unless cancelled 7 days prior to your one year anniversary date your annual membership will renew automatically.

 

If I join the Total Wellness Program is there a waiting period before I can bring my pet into see the vet? ^

No, there is no waiting period. You can bring your pet into see us for a free primary consultation immediately.

 

If my pet has a pre-existing condition and we join Total Wellness Plan, will they receive the 10% discount on revisits?^

Yes, your pet will be entitled to the discount from the commencement date. 

 

Why does the price vary for dogs of different sizes (weight)?^

Vaccinations and parasite control products used in the Total Wellness Plan are tailored to suit your dog's size. The plan prices are a reflection of the products required by your pet.

 

How do I change my address?^

Visit our Contact Us page and select the option to 'Change address details' on the Contact Us Online form.

 

Can't find the question and answer you are looking for?^

Select this link to ask us a question or provide a comment about Total Wellness Plan

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