Wellness Plan FAQs

Wellness Plan FAQs2025-03-19T10:39:43+08:00

At Vetwest, we’re excited to be transitioning to the Best for Pet Wellness Plan. We appreciate this is a change for our loyal Total Wellness Plan members, and we’re here to make this as easy as possible for you.

To find out what this means for you, explore our FAQs or talk to your local clinic for more information.

Best for Pet Wellness Plan FAQs

What is the Best for Pet Wellness Plan?2025-03-20T05:49:22+08:00

The Best for Pet Wellness Plan is an enhanced annual healthcare plan designed to provide your pet with comprehensive care, convenience, and value. It includes unlimited consultations*, 24/7 VetChat, $250 off dental procedures, and access to the My Pawtal platform.
*Unlimited consultations apply to standard consultations and revisits only. Excludes specialist, ancillary, and after-hours appointments

Will there be any interruption to my pet’s care?2025-03-19T09:57:34+08:00

No, there will be no interruptions. You will continue to enjoy your current Total Wellness Plan benefits until your renewal date including delivery of parasite protection if it’s included in your current membership.

What are some of the key benefits of the Best for Pet Wellness Plan?2025-03-19T09:57:00+08:00
What happens to my monthly delivery of parasite protection?2025-03-19T09:56:12+08:00

At the end of your current Total Wellness Plan membership, your parasite preventatives will no longer be delivered. However, as a Best for Pet Wellness Plan member, you’ll receive 10% off parasite protection when purchasing in the clinic, making it even easier to keep your pet protected.

How much does the Best for Pet Wellness Plan cost?2025-03-19T09:55:19+08:00

The Best for Pet Wellness Plan is just $45 per month per pet, offering exceptional value for comprehensive care. There is one standard plan, available for cats and dogs only. The cost does not vary based on age or weight.

Can I join the Best for Pet Wellness Plan now?2025-03-19T15:14:59+08:00

If you don’t currently have a Wellness Plan, you can join Best for Pet right away! For existing members, your transition will occur at your renewal date.

Is a Wellness Plan the same as pet insurance?2025-03-19T15:14:59+08:00

A wellness plan is not a replacement for pet insurance. A wellness plan will provide your pet with all they need to stay healthy, whilst pet insurance will cover them for any accidents or illnesses that may affect them. Pet insurance is still recommended.

Total Wellness Plan FAQs

What happens to my current Total Wellness Plan?2025-02-18T05:23:49+08:00

Your current Total Wellness Plan will remain active until its renewal date. At that time, you’ll have the opportunity to transition to the Best for Pet Wellness Plan and enjoy its new features and benefits.

How can I transition to the Best for Pet Wellness Plan?2025-03-19T15:14:58+08:00

If you’re already on a Total Wellness Plan, you don’t need to do anything right now. When your current Total Wellness Plan is up for renewal, we’ll provide all the information you need to transition seamlessly via email.

Who can I contact if I have more questions?2025-03-19T15:14:59+08:00

Our friendly clinic team is here to help! Feel free to contact us during your next visit or reach out via phone or our contact form for assistance.

How can I cancel my current Total Wellness Plan?2025-03-20T05:54:09+08:00

The Total Wellness Plan is a 12-month commitment, and if you would like to cancel earlier then please contact us. In the event of a plan being cancelled for any reasons other than a pet passing, monies outstanding on the remainder of the plan (12 months) are payable by the client, regardless of use as per the terms and conditions of the plan agreed upon commencement

In the unfortunate event of a pet’s death, the Total Wellness Plan will be cancelled and payments stopped once VetWest is notified. Plans purchased upfront will be eligible for an adjustment credit based on the remainder of the plan only.

Can I use my Total Wellness Plan for emergency and after-hours consultations?2025-03-19T15:20:35+08:00

After hours and emergency consultations are not included in the Total Wellness Plan. Unlimited consultations only apply to standard consultations during our normal open hours. Find out more about pet emergencies.

Can I use different products to those selected in the Total Wellness Plan by Vetwest?2025-03-19T15:21:31+08:00

We have selected our Wellness Plan products with your pet’s optimum health care in mind. Our selection enables us to provide the best healthcare possible at the most affordable price for you, therefore we are not able to substitute a different product.

Can I use my Total Wellness Plan at any Vetwest Animal Hospital?2025-03-19T15:21:37+08:00

Your Total Wellness Plan can be used at any Vetwest Animal Hospital in Western Australia. This also means if your usual Vetwest Animal Hospital is closed at any time such as Sundays and after hours you can visit our other hospitals who have extended hours. For opening hours and locations visit this link

How do I change my address?2025-03-19T15:21:41+08:00

Visit our Contact Us page and select the option to ‘Change address details’ on the Contact Us Online form.

Is Simparica a safe product?2025-03-19T15:21:52+08:00

Simparica is an FDA and APVMA-approved flea and tick control product that is recommended for monthly use and is considered safe to use in dogs. More than 200 million doses have been distributed globally, protecting pets all over the world.
The active ingredient Sarolaner is a member of the isoxazoline class, which is the same class of medication used in other flea control products such as NexGard and Bravecto. All isoxazoline medications control fleas and other parasites through effects on the parasite’s nervous system. Side effects to the isoxazoline family of parasiticides are rare and are most likely to include vomiting, diarrhoea and lethargy. On very rare occasions, seizures have been observed. Most reactions to the isooxazoline class are self-limiting and of short duration. Vetwest uses and recommends isooxazoline products for flea control because we believe they are safe and effective and provide a significant health benefit to our patients. If you have any concerns, please contact us or contact the product support number provided by the manufacturer on the packaging.

You can find out more on the Zoetis website www.zoetispetcare.com/products/simparica-trio

What is included in a pets physical examination?2025-03-19T15:21:46+08:00
  • Coat and skin assessment
  • Musculo-skeletal assessment
  • Heart and lung assessment
  • Body and weight condition evaluation
  • Dental health examination
  • Ear examination
  • Neurological assessment
  • Abdominal palpation
  • Urogenital evaluation
  • Anal gland assessment

What products are included in Total Wellness Plan?

Advantage2025-03-18T17:27:22+08:00

Spot-on flea control for cats and dogs

Check your pet’s dose or find out more below:

Precautions – Avoid contact with surfaces. For full precautions and safety information please visit the supplier’s website here.

Advocate2025-03-18T17:27:28+08:00

Spot-on treatment for cats and dogs that prevents heartworm infections, treats and controls fleas and intestinal worms including roundworms, hookworms and whipworms.

Check your pet’s dose or find out more below:

Precautions – Avoid contact with surfaces. For full precautions and safety information please visit the supplier’s website here.

Simparica Trio2025-03-18T17:27:35+08:00

Tasty chewable tablet that protects against common parasites killing intestinal worms and provides superior protection against deadly heartworms. It also kills 100% of fleas and prevents tick bites.

Check your pet’s dose or find out more below:

Popantel2025-03-18T17:27:41+08:00

Intestinal wormer for cats

Check your pet’s dose or find out more information

Tapewormer for cats

Check your pet’s dose or find out more information

All wormer for dogs. For the control of: roundworms, whipworms, hookworms and tapeworms.

Check your pet’s dose or find out more information

Illium Pyraqyantal2025-03-18T17:27:49+08:00

All wormer for dogs. For the control of: roundworms, whipworms, hookworms and tapeworms.

Find out more information here

Vaccinations2025-03-19T09:31:17+08:00

We use premium vaccines to provide optimal protection for your pet.

For Dogs a C5 Vaccination – to protect against, Distemper, Hepatitis, Parvovirus, Parainfluenza (Kennel cough – viral), Bordatella bronchisepta (Kennel cough – bacterial) For Cats a F5 Vaccination – to protect against Panleucopaenia (Feline enteritis), Rhinotracheitis (Feline herpes virus), Calicivirus (Cat flu), Chlamydophila (Chlamydia), Leukaemia.

Can’t find the answer you need?

Total Wellness Plan

If you're a current Total Wellness Plan member and have a question about your plan, please  get in touch using the form below.

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