The Total Wellness Plan is a 12-month commitment. If your plan is due to renew and you would like to cancel then we can help you to do that.
If you are currently paying via monthly instalment payments you will need to notify us in writing or by calling 9404 1111 at least 7 days prior to your renewal to cancel your pet’s plan before it renews for the next 12 months.
Contact us or submit a cancellation online here.
If you paid for your Total Wellness Plan in one upfront/prepaid payment and would like to cancel your plan, then just don’t pay your renewal bill and you will be unsubscribed for the plan for the next year.
Want to cancel your plan before the renewal date?
In the unfortunate event of a pet’s death, the Total Wellness Plan will be cancelled and payments stopped once Vetwest Animal Hospitals is notified. Plans purchased upfront will be eligible for an adjustment credit based on the remainder of the plan only.
In the event of a plan being cancelled for any reasons other than a pet passing, monies outstanding on the remainder of the plan (12 months) are payable by the client, regardless of use as per the terms and conditions of the plan agreed upon commencement.